Terms and Conditions
Contract conditions:
The company AGRpriority with Cif B-87610838 and headquarters at Calle Gladiolos 37-39 28970 Humanes de Madrid and owner of the website www.tipia.es (hereinafter TIPIA) and, from another party, the CLIENT, who is identified by means of the data established by him in the contact form, establish that:
Both parties declare that they have sufficient legal capacity to contract and be bound under the terms of this contract.
1. Object of the Contract
This document will regulate the services provided by TIPIA through the website www.tipia.es.
The client may contract the services of TIPIA (design, printing in various formats and finishes) as long as they meet the indicated requirements and always taking into account the information that appears in the Legal Notice and in the Privacy Policy, Privacy, available at all times on the TIPIA website.
2. Validity of the Contract
Acceptance of this document has the same contractual validity as its face-to-face signature, under the terms of Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce.
These General Contracting Conditions are subject to the provisions of Law 7/1988, of April 13, on General Contracting Conditions, Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, Royal Decree 1906/1999, of December 17, 1999, which regulates Telephone or Electronic Contracting with general conditions, Organic Law 15/1999, of December 13, on the Protection of Personal Data, Law 7/1996, of January 15, on Retail Trade Regulation, Law 34/2002, of July 11, on Services of the Information Society and Commerce Electronic, Commercial Code and other applicable regulations.
3. Obligations of the purchase procedure
Both parties accept and acknowledge that all the data included in the website have been entered directly by the CLIENT, therefore the responsibility for their authenticity corresponds directly and exclusively to the client.
The client expressly and unequivocally accepts the general conditions of www.TIPIA.es -or any of the sites dependent on it-, with the mere use of the platform. The user undertakes and is responsible for carefully reading the contents offered by TIPIA in the purchase procedure. If the client does not agree or does not understand any of the provisions of this document or the contracting process, UNDER NO CIRCUMSTANCES should the client check the acceptance box.
In any case, if the client fails to comply with any of the above obligations, the possible damages and losses caused by said breach will remain under their responsibility.
4. Terms of Service
The commercial conditions of this service and the offers that may eventually be carried out by TIPIA always appear on www.TIPIA.es or on the pages dependent on it, so they can be consulted, filed or printed by the client at any time.
Access to the information on the website www.TIPIA.es is completely free, while the purchase and contracting service for the products and services offered by TIPIA is onerous, and implies acceptance of the conditions established in this document.
The entire process expressed in the contracting conditions, as well as the content of the legal notices, privacy policy, documents for the exercise of rights of access, rectification, cancellation and rectification will be carried out in the Spanish language in any case, being able to TIPIA , establish the possibility of contracting the service in other specified languages.
TIPIA reserves the right to modify this document at any time, as well as any other legal text displayed on any of the websites owned by TIPIA.
These conditions can be considered as accessory or complementary to any of the websites dependent on www.TIPIA.es since the products or services provided through them require a modification or specification of the same, therefore it is the obligation of the CLIENT to make sure from such extremes.
5. Responsibilities
TIPIA will not be responsible for delays or failures that occur in the access, functioning and operability of the Web, or in its services and/or contents, nor for interruptions, suspensions or malfunctions of the same, when they have their origin in breakdowns caused by natural catastrophes or situations of force majeure, or extreme urgency, such as strikes, attacks or computer intrusions or any other situation of force majeure or fortuitous cause, as well as those produced by errors in the telematic transfer networks of data or any other circumstance that is beyond the control of TIPIA. However, you will be exempt from any action or information introduced by third parties outside the company.
TIPIA is exclusively responsible for the reliability, veracity and accuracy of the contents, data or information regarding the products offered on its website, except in cases in which they have been modified by third parties, outside or not of the organization. without express authorization from the company.
The products and services supplied by TIPIA are limited exclusively to making available to customers the products and services offered through the website www.TIPIA.es, -or any of the websites dependent on it- not being responsible for those products or services that do not conform to what was contracted by the client. Likewise, TIPIA undertakes to make the technical assistance service available to the client, in the event of any possible incident during the contracting procedure.
In the event that any of the Web sites owned by TIPIA may host banners that allow the user to access Web pages or links owned by third parties, TIPIA is not responsible for the content that may be found on it, proceeding to remove them in In the event that a user communicates some type of illegal content, once the company has verified it.
The parties undertake to comply with the provisions of the Legal Notice, Privacy Policy as well as the General Terms and Conditions of Contract published by TIPIA on any of the websites at the time of product purchase, as well as to respect the basic rights of consumers and users under the terms of the applicable regulations.
6. Warranty and claims
All products and services offered by TIPIA are original and new and have a two (2) year warranty from the time of delivery, with respect to product manufacturing defects.
However, based on the provisions of Royal Legislative Decree 1/2007, of November 16, which approves the Consolidated Text of the General Law for the Defense of Consumers and Users and other complementary laws, unless proven otherwise, it will be presumed that the lack of conformity that manifests itself in the first six (6) months after the delivery of the product, will be the responsibility of the owner of the brand of the product in question. For errors, failures or deficiencies after said date, it will be the client's responsibility to demonstrate that they are manufacturing errors and not due to their use.
For all purposes, the delivery of the product will be understood to have been made on the day that appears on the corresponding invoice, purchase receipt, or on the delivery note.
If for any reason you are not satisfied with your product, you have a period of 7 days from the date of delivery of the product to return it. In this case, the shipping and collection costs will be borne by the CLIENT. Before making said return, the customer must contact the company within the indicated period, by e-mail, telephone or fax, providing all their information, order reference and reasons for the claim. Any return without this prior communication will not be accepted by TIPIA. To be able to accept the return, both the product and its packaging must be in perfect condition, without scratches, or any deterioration and including all the documentation that accompanies the product as well as its accessories.
The client must carry out a correct packaging that ensures its transport without damages. Once received, TIPIA's quality department will proceed to check the status of the product and its printing quality. In case of verifying the possible incidence, TIPIA will offer the client the option of sending the product again, assuming the shipping costs. In the event that the customer does not want us to send the product again or cancellation of an order in progress, the amount will be refunded through the payment method used by the customer or bank transfer, discounting, if any, possible commission and pre-production expenses generated.
For any clarification on these general conditions or to make any claim regarding your purchase, the customer has the following address at his disposal:
C/ Gladiolos 37-39 28970 Humanes de Madrid info@TIPIA.es
7. Validity of the purchase procedure as proof of Acceptance and Perfection of the contract
Both parties expressly declare that the acceptance of the TIPIA product or service offer by the client is carried out by following the purchase procedure described on the website corresponding to the requested product.
The fact of telematically following all the steps of the purchase process of the products and accessories by the client, supposes the full and express acceptance of these general contracting conditions, understood as full and sufficient to contract.
The contract will be perfected from the date on which the client expresses his agreement with the contracting conditions published at the time of making the purchase, having to expressly select the acceptance of the same.
If during the manufacturing process the client decides to cancel the order, the amount will be refunded except for the costs related to the work carried out and the production carried out at the time of said cancellation.
8. Protection of personal data
In compliance with the provisions of Organic Law 15/1999, of December 13, Protection of Personal Data, all personal data entered by the client while using the website www.TIPIA.es -including the websites dependent on it - as well as throughout the purchase process, are subject to the Privacy Policy; accessible while browsing such websites.
Likewise, the files used to apply to the impressions of the products offered at www.tipia.es will serve exclusively for the achievement of the commission contracted in a unique and exclusive way, the treatment of these files being subject to Organic Law 15/1999, of December 13, Protection of Personal Data, the Consolidation of the Intellectual Property Law, approved by Royal Legislative Decree 1/1996, of April 12.
9. Safeguard Clause
All clauses or provisions of this contract must be interpreted independently and autonomously. If any of the clauses of this document is contrary to the Law, in whole or in part, or is declared null and void by final court ruling, the rest of the stipulations will not be affected, and they will enjoy full legal validity.
The contracting parties undertake to renegotiate and replace the affected clause or clauses that are null and void and incorporate them into the rest of the general contracting conditions.
10. Applicable law and jurisdiction
For any litigious matter or that concerns the website of www.TIPIA.es or any of those that depend on it, Spanish legislation will apply, being competent for the resolution of all conflicts derived from or related to the use of this site. Website, the Courts and Tribunals of MADRID (Madrid, Spain) and, where appropriate, the Arbitration Courts to which TIPIA is a member at the time the dispute arose.
11. Billing
For each of your orders we will issue an invoice that will contain all the details necessary for its management. This invoice will be available from the date of payment or from the date of issue, indistinctly.
TIPIA does not issue invoices with an equivalence surcharge.
12. Delivery times
Our deadlines are expressed in working days.
The delivery will be made at the address indicated by the client and confirmed in the acceptance of the order, and will be considered as made at the time the order arrives at that address.
Delivery times are given for information purposes and without guarantee. In no case can a production delay lead to a cancellation, a rejection of the merchandise or to benefit from damages.
The indicative deadlines that appear on the www.TIPIA.es platform can be revised if the client's files must be updated, or if they are not compliant and should be sent back to TIPIA. If your file is blocked due to a commercial or technical failure, the term will be suspended and will continue after validation and confirmation.
Manufacturing can only be carried out if the client is up to date with his economic obligations and if there is no delay in payments, including payments corresponding to other orders.
Goods travel with the risks and dangers inherent to transport. The recipient must verify the good condition of the order at the time of delivery. This verification must include quality, quantity and references of the goods and the fulfillment of the order. The terms of the transport agencies are not guaranteed.
Any delay, whether due to the non-delivery of the files by the Client, due to the validation of the color proof or due to an occurrence of force majeure, will rightly cause the application of additional deadlines.
13. Computer files, evidence; technical limits
It is presumed that the client owns the reproduction rights of the documents, images, logos, characters, etc. that entrusts TIPIA to print them, and that benefit from the laws on intellectual property. The customer is fully responsible for damages that could be invoked by other people.
The computer files necessary to manufacture the printed product must be provided by the client. They must strictly comply with our technical requirements, especially the prescriptions of our printing requirements published on the www.TIPIA.es platform.
It is particularly agreed that the client has knowledge of graphic arts or has hired a professional for this purpose, capable of understanding and applying the technical directives.
We print by digital printing and by typographic printing (except for finishes where indicated) the client is aware of the technical limitations that this type of printing entails:
Finish tolerances of around 1mm.
Slight color variations.
In case of reprinting, even starting from identical files, the color rendering may not be 100% identical.
The handmade finishes do not have a uniformity or balance of tone.
It is also agreed that we are in no way responsible for defects in printing, colorimetry, characters, overprinting, cut text, image conversion, which are present in the client's files. The Client also acknowledges that he is informed that design programs never guarantee 100% restoration of the file that appears on the screen, and that it can lead, during successive treatments, to results different from a screen view or from a photocopier printout.
TIPIA reserves the right to make the changes it deems necessary in the files provided by the client and that do not comply with the technical specifications (bleeds, format, conversion from Pantone© to CMYK, conversion from RGB to CMYK, etc.). Likewise, TIPIA reserves the right to reject any order in case the files do not meet the basic technical specifications. For these reasons, TIPIA will not be held responsible for non-compliance with technical requirements.
To limit these risks, it is recommended to carry out a color test to ensure the integrity of the file to be printed. In case of not requesting the test, the client unreservedly accepts the technical limitations presented above.
TIPIA does not make text corrections or layout on the files. In this case, the Customer undertakes to provide a new file.
The files related to the orders made by our clients are not considered mandatory documentation, so they are not stored in any case beyond the time required to complete the contracted work.
14.Responsibility of clients for their printing files
The Customer provides the necessary files for printing the order.
The Client is solely responsible for all the content and accuracy of its files, for which TIPIA is not subject to any obligation of control. In addition, the client is solely responsible for obtaining all necessary administrative and private authorizations related to the operation of the printed product.
The Customer is solely responsible for the negligence of legal requirements, including the obligation to include the identity of the printer. TIPIA is totally exempt from liability.
To present claims in the use of our services, you can send an email to info@TIPIA.es, or to the postal address mentioned above.
15. Protection of Industrial and Copyright Rights
AGRPRIORITY SL will be exempt from any claim for violation of copyrights, trademarks, patents or the like, when AGRPRIORITY SL is the person who has designed the product on behalf of the client.
The client is solely responsible for violations of third-party rights, in particular copyright, trademark, patent or similar rights, when the client sends us the design file when placing an order with us. The client declares that he is in possession of the rights of publication and reproduction of the delivered documentation. The client exempts AGRPRIORITY SL from any claim by third parties for the violation of rights in this regard.
The files used to apply to the impressions of the products offered at www.tipia.es will serve exclusively for the achievement of the commission contracted in a unique and exclusive way, the treatment of these files being subject to Organic Law 15/1999, of 13 December, Protection of Personal Data y the Consolidation of the Intellectual Property Law, approved by Royal Legislative Decree 1/1996, of April 12.
16. Privacy Policy
In accordance with the provisions of Organic Law 15/1999, of December 13, Protection of Personal Data (LOPD), we inform you that the personal data collected through the forms on the website:www.tipia.comand www.ludotipia.com are included in a file owned by AGRPRIORITY SL for the purpose of carrying out administrative, accounting and fiscal management, as well as sending commercial communications about our products and/or services. These data will only be transferred to those entities that are necessary for the sole purpose of complying with the aforementioned purpose.
AGRPRIORITY SL adopts the necessary measures to guarantee the security, integrity and confidentiality of the data in accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, regarding the protection of natural persons with regard to the processing of personal data and the free circulation of the same.
Likewise, we inform you of the possibility of exercising the rights of access, rectification, cancellation and opposition of your data at the address of AGRPRIORITY SL located at Calle Gladiolos 37-39, 28970 Humanes de Madrid. If you do not wish to receive our information, please contact us by sending an email to the following address: info@agrpriority.com